Medinet Australia is a new and dynamic health tech starting determined to change the face of healthcare. We are a bunch of energetic and driven individuals passionate about making healthcare more convenient and accessible to all living in Australia.
Medinet is a 24/7 GP telehealth consultation app, that allows patients to obtain clinical advice from a GP; access prescriptions and have medications delivered; access pathology results and directly email their medical certificate to their employer; and access specialist referrals along with upfront information about specialists such as their fees, waitlist and experience.
Our Open Positions:
Customer Success Manager
About the role
We are looking for someone to play the dual role of Customer Success Manager along with the role of Office Manager. The role will be dynamic and will constantly adjust based on core business priorities, which results in a great place to learn a variety of new skills and meet with busy from diverse backgrounds. The role includes, but is not limited to:
Effectively communicate with third parties such as pharmacists, doctors and patients regarding operational and technical capabilities and deal with customer service inquiries, both verbally and in writing.
Collaborate with the Operations/Sales/Marketing teams to help implement the business needs of clients and partners.
Communicate with pharmacists and doctors to help implement processes and services for patients.
Develop the parameters for the customer relationship to ensure the satisfaction and success of the users enrolled in the Customer Success Program.
Develop and maintain long-term relationships with stakeholders by networking with customers and the different groups within our organisation.
Act as Office Manager, which would include organising office events, office supplies, mail and sourcing suppliers such as printers.
Help with internal human resources and recruitment on a needs basis
Phenomenal customer facing skills and experience
Ability to clearly and concisely articulate customer problems
Outstanding English language written and verbal communication skills and comprehension
Excellent presentation skills, experience communicating with C-level preferred
Strong initiative, proactive and positive attitude
Professional, organised, efficient, and accurate
Resourceful and technically creative
Commitment to quality with attention to detail
Willingness to travel for customer visits ~20%
Desire to learn, generally curious, and willing to go the extra mile to make customers happy