Frequently Asked Questions

What is Medinet? How does it work? You’re in the right place.
We’ve got the answers for you. Browse below for our frequently asked questions.

General

Prescriptions and other Documents

Medinet is an app (download via Google Play or the Apple Store) which patients can use to consult with an Australian GP 24 hours a day, 7 days a week. Via the app, patients can consult with a GP online and book appointments. GPs can issue prescriptions, medical certificates, specialist referrals and more.

You will firstly be asked to provide some information on your symptoms, current medications, allergies etc. You can then choose to consult with the first available doctor, or otherwise select your preferred doctor. We recommend consulting with your regular GP if they are online. Once the doctor accepts the consultation, a chat functionality opens, which is very similar model to text messages. You can consult via chat and you can upload photos if required. Alternatively, you or the doctor can conduct the consultation via video or audio.

Consultations are Medicare bulk billed in the following circumstances:

  • You are in an area under COVID-19 stage 3 or more restrictions (if you live in Victoria, the consult will be bulk billed)
  •  You are speaking with a GP from a practice you have had a face to face consult with in the past 12 months
  • You are experiencing homelessness
  • The patient is under 12 months of age.

If you do not satisfy the Medicare eligibility criteria, the fee for consultation is $38.

If you are an international student or overseas worker, you will need to pay for the consultation upfront. We can then provide you with a tax invoice to apply for a rebate from your private health insurer.

Additional fees may apply, such as a $2.50 medical document processing fee and a medication delivery fee. All additional fees are clearly outlined in the app.

Download the Medinet app from the App Store (apple users) or GooglePlay (android users). Follow the instructions to sign up, which includes filling in some personal information and selecting a pin.

Medinet is a platform that enables Australian medical practices to virtualise their healthcare. As a result, Medinet doctors are GPs consulting in traditional medical practices who also provide consultations online via Medinet. All doctors are fully qualified and are registered with the Australian Health Practitioner Regulation Agency (AHPRA), as required by the Medical Board of Australia.

As per the Medical Board of Australia’s Guidelines for Technology Based Consultations, doctors using telehealth should make a judgement about the appropriateness of a technology-based patient consultation and whether a direct physical examination is necessary. Doctors have complete discretion to determine the appropriateness of conducting the consultation online. If the doctor deems it not to be suitable, the doctor can ask you to use the Medinet appointments tab to book in with them or your regular GP for a face to face consultation.

Yes. On your home screen is an ‘appointments’ tab. Within this tab you can follow the instructions to book an appointment. Once booked, you can also use the QR code to check in, so long as the practice has the QR check-in facilities. You can also cancel appointments within this tab. Please note that any appointments made outside the Medinet app do not automatically appear within Medinet. This also means that it is not possible to cancel appointments via Medinet that were made over the phone or face to face – you will need to contact the practice directly.

Doctors are unable to generate a GP Mental Health Treatment Plans online. You will need to visit your regular GP. Alternatively, Medinet doctors can refer you to a psychiatrist who may then prepare a management plan. If you need to speak to someone about your mental health, you are welcome to chat with a GP on Medinet.

Yes. Doctors are able to issue prescriptions in the consultation. Generating any of these documents is completely at the doctor’s discretion. Any prescriptions generated in Medinet consultations will automatically appear under the ‘medications’ tab in your home screen at the end of the Medinet consultation. You can then choose to either pick up the medication from your preferred local pharmacy, or have it delivered. Detailed instructions are provided in the app.

Doctors using Medinet are unable to prescribe controlled substances, narcotics or opioids. This includes valium, duromine, panaedeine forte, mersyndol forte and others. Please consult with your regular GP if you require these medications.

Yes. Doctors are able to issue medical certificates in the consultation. Generating any of these documents is completely at the doctor’s discretion. Medical certificates are immediately accessible in the home screen at the end of the consultation. You can select ‘share’ and email or print the certificate.

Yes. Doctors are able to issue specialist referrals in the consultation. Generating any of these documents is completely at the doctor’s discretion. Specialist referrals are immediately accessible in the home screen at the end of the consultation. You can select ‘share’ and email or print the certificate. You can also select ‘get quotes’ and access upfront information about 3-5 specialists’ fees, waitlist, location options and experience. If a generic referral is generated (e.g. dear orthopaedic surgeon) Medinet will ensure you are provided with options of suitable specialists.

Yes. Doctors are able to issue pathology and medical imaging referrals in the consultation. Generating any of these documents is completely at the doctor’s discretion. Both referrals are immediately accessible in the home screen at the end of the consultation. You can select ‘share’ and email or print the certificate. Both referrals come with information on where you can go for testing / imaging in each state and territory in Australia.

Contact Support

We understand you may have questions that are not answered in our FAQ section. If you cannot find the answer to your question, please feel free to contact us.

Contact Us

For technical and customer service support,
please contact us at feedback@medinet.com.au